Shipping policy

Last Updated: 01/22/2026

From our artisans in Italy to your home, every Antonio Lupi piece undergoes a meticulous journey. This policy details our production, shipping, and delivery process to ensure a transparent and successful experience.

1. The Journey of Your Order

Every item we offer is produced-to-order in Italy. The process from confirmation to delivery involves several stages:

Step 1: Production in Italy (Estimated Lead Time)
The typical lead time for production is approximately 12 weeks. This period begins from the date your order is officially confirmed. Please note, this timeframe is a reliable estimate, not a guarantee. The creation of bespoke items can be affected by factors such as production schedules and Italian public holidays.

Step 2: Transit & U.S. Arrival
Once crafted, your order is prepared for international freight shipping to the United States. This phase includes transit time and U.S. customs processing.

Shipment Insurance: All shipments are insured against damage or loss during transit by the shipping carrier. The risk of damage to or loss of the products passes to you, the Customer, upon delivery. It is therefore crucial to inspect the delivery as outlined in the "Inspecting Your Delivery" section to ensure any potential insurance claims can be processed.

Step 3: Final Delivery Scheduling
After your order clears customs and arrives at our U.S. delivery hub, our logistics partner will contact you directly to schedule a delivery appointment.

We are committed to keeping you informed of any significant delays in this timeline.

2. Delivery Service Options

We offer premium delivery services to meet your needs. The available options and associated costs for your specific order will be presented at checkout or in your formal quote.

  • Curbside Delivery: Your order will be delivered in its protective packaging to the curb at the end of your driveway. With this service, you are responsible for moving the item(s) from the curb into your home. If your order is delivered curbside, you assume all risk and responsibility, including any damages to the order.
  • Indoor Delivery: The delivery team will bring the packaged item(s) inside your home and place them in a ground-floor room of your choice (e.g., garage, foyer, or living room). This service ensures your items are safely brought inside.

Please Note: Indoor Delivery does not include unpacking, assembly, installation, or the removal of packaging debris. You are responsible for all unpacking and assembly.

3. Preparing for Your Delivery

To ensure a seamless delivery, your preparation is key. You are responsible for the following:

  • Confirming Access: Luca Lanzetta LLC will provide you the measurements of the packaged product prior to delivery. Before ordering, you must measure all doorways, hallways, stairwells, and elevators to ensure the packaged product can fit into your desired space. Luca Lanzetta LLC is not responsible for items that do not fit.
  • Scheduling Your Appointment: An adult (18 years or older) must be present to accept, inspect, and sign for the delivery. The person signing for the delivery may be required to present a valid, government-issued photo ID. If you need to reschedule, please do so at least 48 hours in advance to avoid potential redelivery fees.
  • Missed Indoor Delivery: If an adult is not present at the scheduled delivery time for a Indoor service, or if the delivery cannot be completed due to lack of access or preparation on your part, the delivery will be considered missed. A missed delivery fee equal to 50% of the original delivery charge will be assessed. Additionally, you will be responsible for the full cost of the rescheduled delivery.
  • Preparing the Space: Please ensure the delivery path and the destination room are clear of obstructions. Our delivery teams are not permitted to move existing furniture.

4. The Critical Step: Inspecting Your Delivery

This is the most important part of the delivery process. To protect your purchase, you or your designated agent must perform the following steps before the delivery team leaves:

  1. Inspect the Packaging: Carefully examine all sides of the packaging for any signs of damage, such as dents, tears, or punctures.
  2. Note Damage on the Bill of Lading (BOL): If you see any damage to the packaging or the item, you must write a specific, detailed description of the damage on the carrier's Bill of Lading (BOL) or delivery receipt before you sign it.
  3. Sign the Document: Once you have noted any damage (or confirmed there is none), you may sign the receipt.

IMPORTANT: Signing the delivery receipt without noting damage is a legal declaration, to the extent allowed by law, that you have received your order in perfect condition. This is the only way to ensure we can process a damage claim for you. For complete details, please refer to our Return & Refund Policy, including any discovery of concealed damage.

5. Shipping Rates, Service Area & Storage

  • Shipping Rates: Shipping charges are calculated based on the size, weight, delivery location, and service level you select.
  • Service Area: We ship to addresses within the contiguous United States. For deliveries to Alaska, Hawaii, or other U.S. territories, please contact us for a custom quote. At this time, we do not ship directly to other global destinations.
  • Storage and Abandonment: If you are unable to accept delivery of your order within thirty (30) business days of the first delivery attempt or notification of its availability, a storage fee of $10 per week, per box, will be applied to your account. If your order remains in storage for more than ninety (90) days without a confirmed delivery date, it will be considered abandoned. In such cases, Luca Lanzetta LLC reserves the right to liquidate the merchandise. You will forfeit the original payment, and no refund or credit will be issued.

6. Contact Us

For any questions about our shipping and delivery process, please contact our customer service team.

Email: [info@antoniolupiusa.com]
Phone: +1 (213) 459-5981